Easetalent is a premier recruiting and consulting firm dedicated to connecting exceptional talent with ideal career opportunities. Our mission is to facilitate the growth and success of both our candidates and partner companies by bridging the gap between talent and opportunity.
We are looking for a highly organised and proactive eCommerce Operations Manager to oversee and manage all team members across the UK and Pakistan. This role serves as the intermediate between both teams, ensuring all departments operate efficiently and meet performance expectations. The ideal candidate must be a strong leader, problem-solver, and excellent communicator who ensures the smooth running of daily operations.
Skills Required:
- Fluent English speaker – must have excellent written and verbal communication skills for handling escalations and customer inquiries. You will be on the phone to customers in the UK regularly to update customers on their orders / making calls to courier companies in the UK.
- Have dealt with wholesale enquiries. You will be responsible for communicating with potential clients to oversee a wholesale transaction. Communication will be written and spoken.
- Strong leadership and management skills – ability to oversee and coordinate a multi-functional team.
- Highly organised and detail-oriented – ensuring workflow efficiency across all teams.
- Problem-solving mindset – resolving team issues, workflow disruptions, and urgent problems.
- Proficiency in productivity and tracking tools – for monitoring tasks and ensuring accountability.
- Technical proficiency – able to onboard new staff, manage computer setups, and ensure all systems are functioning properly.
Key Responsibilities:
- Oversee and manage all eCommerce team members, ensuring tasks are completed at 100% efficiency.
- Act as the go-to person between the UK and Pakistan teams, ensuring smooth communication.
- Monitor team performance and accountability, ensuring deadlines and quality standards are met.
- Handle escalated customer issues, including address errors and stock shortages.
- Ensure proper onboarding of new staff, including computer setups and system access.
- Track workflow progress and provide regular reports to leadership.
- Resolve bottlenecks and optimise workflows across all departments.
- Quickly address crisis situations, such as order delays, team inefficiencies, or stock shortages.
This role is critical to keeping the eCommerce operation structured, efficient, and running at peak performance. The ideal candidate is a strong leader who thrives in a fast-paced environment and ensures every department operates at its best. Fluent English is a must for effective communication across teams and customers.
IMPORTANT: Looking for 6 days a week in the office. (This is a manegorial role).